REFUNDS AND EXCHANGES
Our policy covers refunds or exchanges for faulty items only, unfortunately we cannot offer a refund or exchange for change of mind.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

 

RETURNS PROCESS
If you receive an item that is faulty please email us at onlineshop@sisterworks.org.au. In your email please provide a photo and description of the faulty product. To complete your return, we require a receipt or proof of purchase. Please provide these details in your email.

 

If your faulty product has been approved we can offer a refund, exchange or repair. Please understand that many of our products are one-of-a-kind, therefore we may not be able to replace the product with one that is exactly the same. We can, however, repair the product and send it back to you.

 

To return your product, you should mail your product to:

393 Swan Street, Richmond Melbourne Victoria AU 3121

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Once we receive your returned product we will either send you a replacement product, repair the product and send it back to you, or process a refund for the product.

We will send you an email to notify you that we have received your returned item, we will also notify you when the refund is processed or the new item is posted.

 

If you prefer you can come into the SisterWorks shop (393 Swan Street, Richmond) to organise the refund or exchange.

 

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at onlineshop@sisterworks.org.au.

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